Tramscom (formerly Cancom) — The Apple Mac Specialists

DroboCare. Simple, Powerful Protection for Your Drobo Storage.

The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo® purchase. In fact, DroboCare gives you more, even during your standard warranty period.

The Fastest Way to Get Up and Running Again

With DroboCare, if something goes wrong, we'll send you a replacement Drobo or DroboPro right away, so you'll have it in a few days. With the standard warranty, we are able to ship a replacement only after we receive your unit.

Your Business Safety Net

With DroboCare, you receive twelve months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase.

Trust Your Drobo to DroboCare

The DroboCare Support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold.

	Standard Warranty	Standard DroboCare	3 Year DroboCare
Term	One or two years depending on product and country	One year increments	Three years
Renewal	Cannot be renewed	Can be renewed for one year period as long as the product is still being sold	None
Hardware Replacement	Hardware repair or exchange — when we receive your Drobo unit, we'll either repair it or send you a replacement.	Advanced replacement — when you call, we'll send your replacement same day. Next business day delivery available in US and select European countries.	Advanced replacement — when you call, we'll send your replacement same day. Next business day delivery available in US and select European countries.
Technical Support	90 days from date of purchase.	12 months of 24x7 technical support from date of activation.	36 months of 24x7 technical support from date of activation.