Apple is in the process of developing an iOS app designed to help troubleshoot issues with iPhones and iPads. The news comes from uSwitch Tech, which is showing off images provided to them by Sonny Dickson.
In the meantime, Digitimes reports that Apple is currently on track to sell more than 10 million Apple Watches in 2015, including 4 million units during the holiday shopping season.
Here, the publication explains that, “according to an insider with knowledge of goings-on at Apple’s Infinite Loop HQ,” the in-development application asks customers “basic questions to boil down the problem” affecting iOS devices quickly. The app also allows users to “book a service, send their device in for service, or give a call to Apple.” Of course, the application is designed to help users in the process of organizing a repair for their iOS device. And indeed, this is something Apple needs to be focusing on, given the frequent impossibility of securing Genius Bar reservations at a great many Apple Stores. Through asking customers the right questions, too, Apple’s upcoming app should better ensure that devices aren’t sent off for repair when they could, instead, have rather been fixed at home.
Yet for the smart watch industry, the situation couldn’t be more different; here, the Apple Watch has helped the industry rocket, and it seems low-end luxury watch brands have suffered most greatly since Cupertino’s device hit the market. Fossil Group Inc., for instance, “saw its stock slump 37 percent Nov. 13 after saying fourth-quarter sales may decline as much as 16 percent amid competition with wearable technology,”