Return Policy

At CANCOMUK, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.

The CANCOMUK stands behind the quality of everything we sell and hope you’re happy with your product.  Our products are fully warranted against defects in materials and workmanship with a one-year guarantee.

Do I need to send products all the way to China?

Customers from all countries will need to send their products to our warehouse in China.

We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges

The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 30 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and rest of the world.

Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.

Products with quality problems

We guarantee all of our products against material and workmanship defects within 30 days of receiving your order. If a defect arises and a valid claim is received by Customer Service within 30 days, we can offer you an exchange, repair service, or new components for replacement.